CONFLICT INTELLIGENCE

Discover science-based conflict resolution strategies from our research lab at Columbia University. Explore our latest research, courses and certificates, assessments, mobile apps, and more to enhance your Conflict Intelligence (CIQ).

The Building Blocks of Conflict Intelligence

Conflict Intelligence (CIQ) is the capacity to do the right thing at the right time in response to different conflicts, and is made of five primary components:

Self CIQ

Intrapersonal Conflict Intelligence

  • Awareness of implicit beliefs about conflict.

  • Emotional awareness, mindfulness and self-regulation.

  • Managing physiological and psychological responses to conflict.

Social CIQ

Interpersonal & Group Conflict Intelligence

  • Understanding social conflict dynamics (e.g., our moral scope, intergroup).

  • Developing constructive conflict resolution knowledge and skills.

  • Balancing competing goals, such as cooperation and competition.

Situational CIQ

Adaptive Conflict Intelligence

  • Recognizing basic differences in conflict situations (power,   dependence).

  • Shifting between conflict strategies based on situational demands.

  • Applying adaptive negotiation and mediation techniques.

Structural CIQ

Organizational Conflict Intelligence

  • Enhancing CIQ competencies throughout the organization

  • Scaling positive-conflict deviance across the organization

  • Introducing conflict-intelligent norms, incentives, policies, and procedures

Systemic CIQ

Macro Conflict Intelligence

  • Recognizing broader systemic forces influencing conflict.

  • Understanding complex networks of conflict drivers and constraints.

  • Using complexity science to nudge conflict patterns over time.

Courses and Certificates