Discover science-based conflict resolution strategies from our research lab at Columbia University. Explore our latest research, courses and certificates, assessments, mobile apps, and more to enhance your Conflict Intelligence (CIQ).

CONFLICT INTELLIGENCE

The Building Blocks of Conflict Intelligence

Conflict Intelligence (CIQ) is the capacity to do the right thing at the right time in response to different conflicts. CIQ equips you with the skills to handle any conflict with confidence and clarity. It’s based on five key competencies: self, social, situational, structural, and systemic conflict skills.

Intrapersonal Conflict Intelligence

  • Awareness of implicit beliefs about conflict.

  • Emotional awareness, mindfulness and self-regulation.

  • Managing physiological and psychological responses to conflict.

Interpersonal & Group Conflict Intelligence

  • Understanding social conflict dynamics (e.g., our moral scope, intergroup).

  • Developing constructive conflict resolution knowledge and skills.

  • Balancing competing goals, such as cooperation and competition.

Adaptive Conflict Intelligence

  • Recognizing basic differences in conflict situations (power, dependence).

  • Shifting between conflict strategies based on situational demands.

  • Applying adaptive negotiation and mediation techniques.

Organizational Conflict Intelligence

  • Enhancing CIQ competencies throughout the organization

  • Scaling positive-conflict deviance across the organization

  • Introducing conflict-intelligent norms, incentives, policies, and procedures

Macro Conflict Intelligence

  • Recognizing broader systemic forces influencing conflict.

  • Understanding complex networks of conflict drivers and constraints.

  • Using complexity science to nudge conflict patterns over time.

Courses and Certificates