Discover science-based conflict resolution strategies from our research lab at Columbia University. Explore our latest research, courses and certificates, assessments, mobile apps, and more to enhance your Conflict Intelligence (CIQ).
CONFLICT INTELLIGENCE
The Building Blocks of Conflict Intelligence
Conflict Intelligence (CIQ) is the capacity to do the right thing at the right time in response to different conflicts. CIQ equips you with the skills to handle any conflict with confidence and clarity. It’s based on five key competencies: self, social, situational, structural, and systemic conflict skills.
Intrapersonal Conflict Intelligence
Awareness of implicit beliefs about conflict.
Emotional awareness, mindfulness and self-regulation.
Managing physiological and psychological responses to conflict.
Interpersonal & Group Conflict Intelligence
Understanding social conflict dynamics (e.g., our moral scope, intergroup).
Developing constructive conflict resolution knowledge and skills.
Balancing competing goals, such as cooperation and competition.
Adaptive Conflict Intelligence
Recognizing basic differences in conflict situations (power, dependence).
Shifting between conflict strategies based on situational demands.
Applying adaptive negotiation and mediation techniques.
Organizational Conflict Intelligence
Enhancing CIQ competencies throughout the organization
Scaling positive-conflict deviance across the organization
Introducing conflict-intelligent norms, incentives, policies, and procedures
Macro Conflict Intelligence
Recognizing broader systemic forces influencing conflict.
Understanding complex networks of conflict drivers and constraints.
Using complexity science to nudge conflict patterns over time.
Courses and Certificates
